Abstract:
‘Quality’ may seem an intangible entity, especially in the case of a service-oriented sector such as a Library and Information Centre. However, this quality may be measured on the basis of the users’ satisfaction with the services offered. In this regard, the collection development policy of the library plays a vital role, as it is the collection of the library that forms the basis for the services offered. The paper attempts to identify a few parameters that may be used to measure the ‘quality’ of a library and information centre on these lines. Today, new developments such as Internet have added a new dimension to the services offered by a library and information centre. New forms of documents such as electronic resources and web-based documents are now available to provide services to the users. The paper further tries to find a place for these new forms in the collection development policy for libraries and information centres.
