Abstract:
The information needs represent gaps in the current knowledge
of the user. The professional can assess the information needs of clientele at
two levels: first, by analyzing the characteristics of the community served;
and second, by analyzing the needs of specific individuals when and where
they seek information. Assessment of information need typically occurs
through a communication process called interview of information user. The
process of assessment of information need through interview can be divided
in eight stages. These are determining the purpose, researching the topic,
selecting interviewees, structuring the interview, conducting the interview,
preparing the report, presenting the report and feedback & further
refinement. These have been changed in digital era due to introduction of
Internet, e-mail, online groups and blogs. Identifying information needs is a
complex process as some of the respondents may think that it is a wastage
of time as it is a somewhat time taking process and may attempt to test
whether the information provider will provide the information or not. This
paper takes up the change brought up due to introduction of digital means in
all the eight steps mentioned in assessment of information need through
interview.