Abstract:
This paper examines the knowledge management (KM) initiatives, applications
and best practices at International Business Machines Corporation (IBM) and United Nations Development Program (UNDP). The case concludes by examining the challenges IBM faced in its KM journey. On the other hand the case examines Solution Exchange (SE), the knowledge management (KM) initiative of the UNDP. SE initiative in India and analyzes its benefits and It ends with a discussion on the challenges faced by UNDP to scale-up the SE initiative.